A calm, consistent response protects people first and helps preserve evidence.
Make the Commercial Motor Accident Scene Safe
Contact emergency services where required and do not put anyone at further risk.
Capture accurate information
Record vehicles, drivers, witnesses, location, road conditions and photographs. Preserve dashcam or telematics data.
Report the Commercial Motor Accident Promptly
Follow the insurer or claims-handling procedure without waiting for a third-party demand.
Review the Cause and Prevent a Repeat Incident
Use the incident to identify training, route, fatigue, maintenance or management improvements.