Claims and renewal answers
Claims and Renewals FAQs
Practical questions about prompt notification, evidence after a motor incident, policy excesses and preparing well before expiry.
Each card below contains a short summary rather than repeating the complete answer. Open the dedicated FAQ page for the full explanation, related distinctions and links to supporting guidance.
How early should a business prepare for renewal?
A practical preparation sequence for correcting data, reviewing claims and reading terms before the expiry deadline creates pressure.
Read the full answer →What documents should be kept after a motor claim?
A record-keeping guide covering scene evidence, digital files, vehicle records, correspondence and secure retention.
Read the full answer →What is an insurance excess?
The excess is the part of a covered loss retained by the policyholder, and different amounts can apply by section, driver or cause.
Read the full answer →When should an insurance claim be reported?
Prompt factual notification protects evidence and helps the insurer manage repairs, investigation and third-party contact.
Read the full answer →